buyonlineebook.
Your book
Cover of Communicating for Results: A Guide for Business and the Professions, 11th Edition
Business & Management

Communicating for Results: A Guide for Business and the Professions, 11th Edition

By Cheryl Hamilton, Tony L. Kroll

About this ebook

Communicating for Results, 11th Edition, examines communication across business and professional settings. Cheryl Hamilton and Tony L. Kroll cover listening, interpersonal relationships, teamwork, presentations, persuasive messages, and workplace writing. Students and professionals can connect communication theory with examples involving meetings, conflict, cultural differences, and digital interaction in organizational life.

Inside this title
  • Communication models, active listening, and interpersonal workplace relationships
Current listed price $30.00Regular price $95.00Digital ebook
Buy now

Digital ebook. Checkout sends an order request.

Format
Digital ebook
ISBN
9780357690598
Last updated
2026-11-03

What this book covers.

The communication process provides a starting point for examining how messages are formed, interpreted, and affected by feedback or barriers. Hamilton and Kroll connect these ideas with active listening, interpersonal relationships, and conflict in the workplace. Cultural differences and emotional awareness are considered as factors in professional interaction.

The text moves into meetings, teamwork, presentations, persuasive organization, and the preparation of business documents. Visual aids, speaking anxiety, virtual collaboration, and digital etiquette broaden the range of communication situations discussed. The eleventh edition uses examples to relate theory to work settings, supporting business communication courses, professional development instruction, and readers seeking a structured account of everyday organizational communication.

Study guide included

Inside Communicating for Results: A Guide for Business and the Professions, 11th Edition.

Hamilton and Kroll treat workplace communication as a set of learned practices rather than fixed personality traits. Listening, relationships, meetings, presentations, persuasion and writing are examined with attention to culture, conflict and digital settings, so theory stays close to situations professionals actually face.

The book opens with the communication process, showing how messages are formed, interpreted and altered by feedback and barriers. From there it develops active listening and interpersonal relationships, including conflict and emotional awareness at work. Meetings and teamwork follow, with attention to leadership and collaborative discussion. Presentation chapters address organization, persuasion, visual aids and speaking anxiety, while the writing material covers professional documents. Cultural differences and digital etiquette appear as conditions that shape every one of these activities rather than as separate specialties. Examples tie the concepts to organizational life, making the eleventh edition suitable for business communication courses and for readers who want a structured account of everyday professional exchange.

The process model as starting point

Communication is introduced as a process in which messages are formed, sent, received and interpreted, with feedback and barriers affecting every stage. This model gives later chapters a shared vocabulary. It also warns against treating communication as transmission, since interpretation and interference are built into the account from the outset.

  • Messages are formed and interpreted
  • Feedback changes the exchange
  • Barriers affect every stage
  • Transmission is not enough
Topic 1

Listening, relationships and conflict

Active listening and interpersonal relationships are treated as connected skills. Conflict is discussed as a normal feature of workplace life rather than a failure, and emotional awareness is included as part of handling it. The reader is asked to see relationships as something maintained through communication, not as a backdrop to tasks.

  • Listening is active and deliberate
  • Relationships need ongoing maintenance
  • Conflict is normal at work
  • Emotional awareness helps manage conflict
Topics 2–3

Meetings, teamwork and collaboration

Meetings and teamwork receive practical attention because they concentrate communication demands. Leadership of discussion, participation and collaborative problem solving are examined as learnable practices. The book treats a meeting as a designed event with purposes and roles, which makes the difference between productive and drifting gatherings easier to name.

  • Meetings have purposes and roles
  • Leadership shapes the quality of discussion
  • Participation is a skill
  • Collaboration needs deliberate structure
Topic 4

Presentations and speaking anxiety

Presentation chapters cover organization, persuasion, visual aids and speaking anxiety. Speaking anxiety is handled as something to manage rather than as a personal defect. By pairing preparation with delivery concerns, the text treats a presentation as a designed communication event whose parts can be improved independently.

  • Organization should precede delivery
  • Visual aids support the message
  • Anxiety can be managed
  • Good design improves confidence
Topic 5

Persuasion in professional settings

Persuasion is presented as an organized communicative act, not manipulation. The material connects message structure with audience analysis and evidence. Readers are asked to build arguments that fit a professional context, where credibility and clarity often matter as much as the strength of a claim.

  • Audience analysis guides structure
  • Evidence supports the claims made
  • Credibility matters at work
  • Persuasion is organized, not manipulative
Topic 6

Writing, culture and digital practice

Professional writing and digital communication close the account. Cultural differences and digital etiquette are treated as conditions affecting tone, formality and expectation. The reader learns that a well-formed message must also fit its medium and its audience, which is why these topics belong with writing rather than in a separate chapter.

  • Writing serves professional purposes
  • The medium shapes tone
  • Culture affects audience expectation
  • Digital messages need care
Topics 7–8

Topic map

  • The Communication ProcessTopic 1
  • Active Listening and FeedbackTopic 2
  • Interpersonal Relationships and ConflictTopic 3
  • Meetings and TeamworkTopic 4
  • Presentations and Visual AidsTopic 5
  • Persuasive MessagesTopic 6
  • Workplace WritingTopic 7
  • Cultural Differences and Digital EtiquetteTopic 8

Key takeaways

  • Use the process model to diagnose where a workplace message went wrong.
  • Treat meetings and presentations as designed events with parts you can improve.
  • Match tone and formality to the medium and culture, not to habit alone.

Students in business and professional communication courses, and working professionals who want a structured, example-driven and practical account of listening, meetings, presentations, writing and workplace relationships.

Topics covered

  • business communication
  • active listening
  • workplace conflict
  • meeting leadership
  • presentation skills
  • persuasive messages
  • professional writing
  • digital etiquette

Questions about this ebook.

Edition, audience, and study-guide details at a glance.

What is Communicating for Results: A Guide for Business and the Professions, 11th Edition about?

Communicating for Results, 11th Edition, examines communication across business and professional settings. Cheryl Hamilton and Tony L. Kroll cover listening, interpersonal relationships, teamwork, presentations, persuasive messages, and workplace writing. Students and professionals can connect communication theory with examples involving meetings, conflict, cultural differences, and digital interaction in organizational life.

Which edition of Communicating for Results: A Guide for Business and the Professions, 11th Edition is this?

This listing is for the 11th edition. Check the title, ISBN, and book details above before ordering, especially if your course or reading list names a specific edition.

Who is Communicating for Results: A Guide for Business and the Professions, 11th Edition for?

Students in business and professional communication courses, and working professionals who want a structured, example-driven and practical account of listening, meetings, presentations, writing and workplace relationships.

Does this page include a study guide?

Yes. This page includes an original study guide with six thematic sections, key takeaways, and a topic map for structured reading.

Keep your curiosity going.

More books from this subject area.

More business & management ebooks

Enter your name and email to open a WhatsApp message with your details.